Boarding Client Service Representative
Malibu Coast Animal Hospital Malibu Coast Animal Hospital Malibu, CA Malibu, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 4 days ago 4 days ago 4 days ago If you are motivated to excel in a position that will reward you through exceptional patient care and state-of-the-art veterinary medicine, thrive in a busy, fast-paced environment and desire a career where your contribution directly benefits client's, patient's and the human-animal bond, you may be the team member we are searching for.
Malibu Coast Animal Hospital (MCAH) is a well-known multi-doctor practice that operates seven days per week.
We specialize in general medicine and surgery, orthopedic surgery, endoscopy, laparoscopy, ultrasound, dentistry and dermatology.
We also offer therapeutic laser treatment with a K-Laser as well as boarding and bathing for our canine and feline patients.
The Boarding Client Service Representative must represent the hospital by tending to clients' and pets' needs in a professional, courteous, and reassuring manner.
All client service representatives focus on client service and communication with the goal of creating positive and lasting impressions through relationship building, problem solving, and the delivery of superior care.
The Boarding Client Service Representative must have exceptional client service and communication skills, computer literacy, the ability to handle payment and financial issues, comfort multi-tasking, a friendly attitude and confidence to deal with stressful situations.
The Boarding Client Service Representatives support the kennel team, veterinarians, technicians, and front desk client service representatives in daily patient and client care.
They communicate with clients in person, by phone and by e-mail.
They provide tours of the boarding facility and aide in the intake or release of pets and feel at ease engaging closely with all varieties of dogs and cats.
He or she also pays close attention to pets' status such as signs of stress as well as abnormalities in physical condition or behavior and promptly notify technicians or veterinarians when a pet may need medical attention.
They bring their caring quality to the owners and the patients with equal measure.
Proper record documentation and accurate completion of boarding forms and authorization for adjacent services such as surgery, clinical services, grooming, and exams, are critical.
A Boarding Client Service Representative must pay close attention to details, understand and follow proper safety procedures, and monitor patient records for needed medical services and fulfillment of requested services.
We find solutions We earn respect by demonstrating respect We communicate with honesty, kindness and empathy We consistently uplift and support each other and this community We care for patients and their families with integrity Some duties include but are not limited to the following:
- Telephone Communications - Schedule boarding and boarding adjacent appointments such as surgeries, drop-off exams, grooming, and clinic services according to hospital scheduling guidelines.
- Invoice Preparation & Payment Processing - Medical Record Keeping - Prescription Preparation - Client Communication & Demonstrations - Merchandise Maintenance & Inventory Control - Clerical & Janitorial Tasks MCAH is an Equal Opportunity Employer.
We encourage you to apply if you would like to learn more about our facility and to determine if this fast paced position and our hospital may be the right fit for you.
If you meet the listed requirements, we welcome the opportunity to learn more about you.
This position requires a minimum on one weekend day of work per week.
Veterinary customer service experience is highly preferred.
Knowledge of ezVet Veterinary software is preferred but not required.
Computer experience required.
Exceptional customer service skills and ability to handle dogs & cats required.
Additional Information:
competitive compensation (DOE), paid medical benefits, retirement plan.
COVID-19 considerations:
To safely serve our communities we have taken all services to curbside vs having clients enter our facilities.
We wear masks at all times and expect all clients to do the same to receive service.
Additionally, we follow all FFCRA.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance Schedule:
Holidays Monday to Friday Overtime Weekends as needed Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Malibu, CA 90265:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Required) Veterinary:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Malibu Coast Animal Hospital (MCAH) is a well-known multi-doctor practice that operates seven days per week.
We specialize in general medicine and surgery, orthopedic surgery, endoscopy, laparoscopy, ultrasound, dentistry and dermatology.
We also offer therapeutic laser treatment with a K-Laser as well as boarding and bathing for our canine and feline patients.
The Boarding Client Service Representative must represent the hospital by tending to clients' and pets' needs in a professional, courteous, and reassuring manner.
All client service representatives focus on client service and communication with the goal of creating positive and lasting impressions through relationship building, problem solving, and the delivery of superior care.
The Boarding Client Service Representative must have exceptional client service and communication skills, computer literacy, the ability to handle payment and financial issues, comfort multi-tasking, a friendly attitude and confidence to deal with stressful situations.
The Boarding Client Service Representatives support the kennel team, veterinarians, technicians, and front desk client service representatives in daily patient and client care.
They communicate with clients in person, by phone and by e-mail.
They provide tours of the boarding facility and aide in the intake or release of pets and feel at ease engaging closely with all varieties of dogs and cats.
He or she also pays close attention to pets' status such as signs of stress as well as abnormalities in physical condition or behavior and promptly notify technicians or veterinarians when a pet may need medical attention.
They bring their caring quality to the owners and the patients with equal measure.
Proper record documentation and accurate completion of boarding forms and authorization for adjacent services such as surgery, clinical services, grooming, and exams, are critical.
A Boarding Client Service Representative must pay close attention to details, understand and follow proper safety procedures, and monitor patient records for needed medical services and fulfillment of requested services.
We find solutions We earn respect by demonstrating respect We communicate with honesty, kindness and empathy We consistently uplift and support each other and this community We care for patients and their families with integrity Some duties include but are not limited to the following:
- Telephone Communications - Schedule boarding and boarding adjacent appointments such as surgeries, drop-off exams, grooming, and clinic services according to hospital scheduling guidelines.
- Invoice Preparation & Payment Processing - Medical Record Keeping - Prescription Preparation - Client Communication & Demonstrations - Merchandise Maintenance & Inventory Control - Clerical & Janitorial Tasks MCAH is an Equal Opportunity Employer.
We encourage you to apply if you would like to learn more about our facility and to determine if this fast paced position and our hospital may be the right fit for you.
If you meet the listed requirements, we welcome the opportunity to learn more about you.
This position requires a minimum on one weekend day of work per week.
Veterinary customer service experience is highly preferred.
Knowledge of ezVet Veterinary software is preferred but not required.
Computer experience required.
Exceptional customer service skills and ability to handle dogs & cats required.
Additional Information:
competitive compensation (DOE), paid medical benefits, retirement plan.
COVID-19 considerations:
To safely serve our communities we have taken all services to curbside vs having clients enter our facilities.
We wear masks at all times and expect all clients to do the same to receive service.
Additionally, we follow all FFCRA.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance Schedule:
Holidays Monday to Friday Overtime Weekends as needed Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Malibu, CA 90265:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Required) Veterinary:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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