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Malibu Wine Safari Guide

Malibu Wine Safari Guide
The Company
Malibu Wine Safari is a hospitality business focused on creating unforgettable experiences that center around great wine, exotic animals, and adventure! We take guests on 1-2 hours safaris of Saddlerock Ranch and vineyard in Malibu, California. Each member of the Malibu Wine Safari team is expected to provide the 5-star experience our guests expect. From the initial interaction on the phone, all the way to the end of their tour, our Safari Guides provide outstanding service.
The Role
Provide outstanding experiences for our visitors while conducting safari tours, and supporting operations by welcoming and checking in guests. The ideal candidate will be self-motivated, with a love for animals and the outdoors, and a strong desire to educate guests about our wines.
Duties and Responsibilities:
-Deliver 5-star experiences to every guest
  • Perform 1-2 hour guided tours of the Saddlerock Ranch and vineyards
  • Safely and professionally operate Safari vehicles, abiding by all safety regulations
  • Exhibit knowledge of wine culture, including production and history
  • Minor animal husbandry, including feedings and guest interactions
    -Front of House Customer Service, including but not limited to:
    Guest Check-In
Day of Customer Service/Interaction
Answering phones
Handling day-of-tour changes
Charging guests for tours
-Keep management informed of customer feedback, summarizing customer concerns, and helping to find solutions to reoccurring issues
Qualifications
Experience in hospitality or customer-facing roles is a plus
Comfortable speaking in front of large groups
Excellent customer service skills
Basic computer knowledge
Ability to learn new software systems
Must be 21+
Commercial Driver's License (CDL) holders encouraged to apply
Located in Malibu, California

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