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Desktop Support Level 1


Why We Work at Dun & Bradstreet

Life here at Dun & Bradstreet is changing ? for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We?re wildly passionate about our purpose, and it has us evolving everything we do ? from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!


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KEY RESPONSIBILITIES



  • Provide quality desktop support service including desk-side break-fix repair, remote support and fulfilling requests for new hardware and software.

  • Enter, update and close all support activity into the ticketing system.

  • Provide excellent customer service both desk side and remote including triage and escalating tickets as appropriate.

  • Provide HW/SW support, repair, deployments, imaging, migrations,?installs-moves-adds-changes-upgrades?& connectivity issues

  • Perform email account maintenance & minor network administration ? active directory, wireless access, etc.

  • Provide hands on support to other engineering teams, in-house and 3rd party systems

  • Provide basic telephone handset support and extension administration.

  • Maintain hardware and software inventory records

  • Must be able to maintain relationships with all levels of management

  • Provide training & guidance to team members.


KEY REQUIREMENTS



  • 3 years + of PC/Mac support in a medium or large corporate environment desirable.

  • Hardware & Software Certifications in current technologies desirable ? Apple,?Microsoft, CompTIA, AWS,?Linux,?Lenovo, JAMF, Casper,?HP etc.

  • Excellent Customer Services skills both in person and over the phone or written via a remote session / email / IM etc.

  • Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows, MacOS, Linux and Office in a corporate environment.

  • Strong skills in Communication and the ability to work with all levels of management within the business

  • Experience in the administration of user accounts and properties ? creation, deletion and maintenance etc.

  • Solid PC/Mac Hardware skills ? competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration etc.

  • Physically able to safely lift and carry 50 pounds (23Kg) to move, install, unpack PC equipment etc when required.

  • Must be able to participate in a support rotation schedule to provide support out of business hours and be flexible for weekend working and a variable schedule as necessary.


Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.


We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request?to? Click Here to Email Your Resum? .?Determination?on requests for reasonable accommodation are made on a case-by-case basis.


Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in Click Here to Email Your Resum? .


 

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